All services have been suspended to allow our passengers to Stay at home to prevent coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, or to provide care or to help a vulnerable person
- travelling to and from work, but only where this absolutely cannot be done from home
We had to stop our bus services to keep you safe!
We cannot continue to operate the existing services because:
- Demand has dropped on our regular bus trips because travelling together is seen as a risk
- We need to protect ourselves, family/friends and other customers and you from the virus
- Most of our customers (Over 70’s) will be in isolation for up to 12 weeks (end of June)
- We are paid on “Passengers on seats” of which 99% is concessionary fares – No Travel no Payment.
- We support the government guidance on social distancing
We will restart when it is safe to do so
- Booking line is still open to provide a sign posting service to assist customers
- Ongoing we will
- Review, revise, react to changing circumstances as quickly as possible
- Plan ahead for relaunch or service variations and identify opportunities
- Adhere to and communicate the advice from Government as best practice
Transport is vital to support our economy and public services. Social distancing should be maintained where possible but we recognise that on many forms of transport, staff will not always be able to stay 2 metres away from each other or passengers at all times. In these circumstances staff should minimise how long such periods are and avoid face to face contact with other staff or passengers.
You should remind all customers that they should only travel when essential, such as travelling to work when they cannot work from home, and that when they do so they should also remain 2 metres apart where possible.
You may consider the use of signage, e.g. floor markings, to signal 2 metre intervals to facilitate social distancing between passengers whilst transiting through transport hubs and on public transport.
You should communicate that staff should wash their hands for 20 seconds or more and more frequently than normal.
Other customer facing staff that are not on board one of these transport modes (e.g. staff at a train station) should comply with the public health guidance applicable at the time, including principles of social distancing wherever possible.
You communicate that staff should move around the train, plane or ferry as little as possible to maintain distance from passengers. You increase the frequency of cleaning procedures on board and in terminal or stations areas, to ensure all areas are disinfected as often as is feasible.
Use of private vehicles and car pooling
When using a private vehicle to make a journey that is essential, cars should only be shared by members of the same household. Those who normally share a car with people who are not members of their own household for a journey that is essential, e.g. getting to work, should consider alternatives such as walking, cycling and public transport where you maintain a distance of 2 metres from others.
If the journey is essential, such as travel to work, and there is no option but to share a car with people who are not part of the same household, journeys should be shared with the same individuals and with the minimum number of people at any one time.
Good ventilation (i.e. keeping the windows open) and facing away from each other may help to reduce the risk of transmission. Private vehicles that are used by people from multiple households should be cleaned regularly using gloves and standard cleaning products with particular emphasis on handles and other areas where passengers may touch surfaces.